Hello my friend,

I am very sorry to be having to write this email today.

Hello my friend,

Has there been churn in the lower end staff? I hate to complain, but I also think it's important that you're seen as what you are, a professional high quality service.

Someone was packing this order quickly I think. There was a bit of foil from a blister pack vacced into the package. On the 1mil order it was one short, which seems small, but has never happened before. On the 2mil order it was hard to tell but I'm assuming it was correct. One hundred of the product were intact, 20 were broken to bits (1-3 chunks) with some large chunks that couldn't be classified as a full quarter bar. If they weren't very fresh products the vacuum would have turned half of them into powder because of the mix of oval and oblong pieces, and the fact is the coating on the 2mg tends to wear off after about a month no matter what you do.

My suggestion would once again be to go find whoever packed this order, because I assume it's not you. And if they're not being careful with an order for $885 dollars for a regular customer, they're probably fucking up other people's orders, and by all means my friend, I am no whale. So this could be a systemic problem. but find and impress upon them the need for professionalism. Slow is smooth, smooth is fast. Mixing the order with two different products, we all know is going to lead to breakages. If I can't count out the 120 that aren't mine exactly, my friend is left in the cold. And this is the first time in years, aside from the last time a pack came crushed that I've had broken product. Your reputation is what you stake your business on. Anything that can tarnish your reputation as a fantastic service provider will cause client churn if you don't cut any problem out before it can grow larger. Someone who does a sloppy or rushed job is doing themselves no favors, and it is disrespectful to you and your clientele. For 885 dollars with a loyal customer, weights and measurements should be exact or barely over, but never under, because loyalty is important. And broken product should be kept to a minimum. Please take no offense, I know you know all of these things my friend.

But go find whoever in the network packed this, pistol whip them, and please do impress upon them that you're professionals, running a business, providing a high level of service. If the worker is too slow, can't keep up with the pace of the job, or sloppy, that's their fault. You are free of these sins.

In any case, thank you my friend, and I'm sorry. I just worry when this happens that there has been churn in workers and having been there myself, sometimes, it takes them a beating or talking to before they figure out that it's not good to be sloppy and fast at the expense of quality.

And if they are weighing the product and not counting it, I'd suggest having them check the batteries on their scales, getting better clocks, or always doing a triple weigh, and make sure that they are not trying to be perfectly exact. My clock just measured 20 1mil @ 3.5g. And it's cheap, and old, but I know it's accurate. 179 weighed out at 31.8g. This is a bad clock because it doesn't have the hundredths space. I assume 180 comes out to roughly very near 32g on a clock with a second space. Either way, their count was off, or their weight was off.

I just want you to look as professional as you are. It gains customers by proxy and keeps people coming back.

But, my friend, I also know I am not telling you anything you don't already know.

Have a good Wednesday,

I’m sorry for the mix up on the last order’s concept, my friend claims he didn’t even see where to put it, but he is on very many pain killers.

As always, keep your friends and loved ones close, you never know what may happen, especially right now, and keep your employees in line.

And always remember,

Be kind.

-The Benzo Eater

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